11/01/2012

Surface+Skype=Too much stuff

Dear Skype,

thanks for assuring me that you take care of my issue. Great also that you do send this confirmation (see below), in response to the painful support chat you impressively offered. Cleverly, you do not provide any means of updating you on the matter. This is troublesome in so far as I managed to work around the issue and I would prefer to let you know that you please do not change this running system so that I can stop wasting my time on getting the surface working. Anyway, if you run into customers with my issue (such as Microsoft Accounts with confused country/region codes and trouble to merge or unlink skype and microsoft accounts), please get in touch and I might want to do some moonlighting. :-)

Thanks,
Ralf

PS: I do think that the Microsoft Surface RT is pretty impressive, but it looks like the efforts towards identity integration cannot work. In fact, it looks like this platform has amassed so much legacy in terms of identity platforms and constraints and aggressive intents of identity integration that I close by saying that I love to be part of the experiment, but please simplify so that it works.


On Wed, Oct 31, 2012 at 6:31 PM, Skype Customer Service <noreply@skype.net> wrote:
This is an automatically generated email. Please do not reply.

Thanks for contacting Skype.

Just to let you know, we've received the support request you submitted on our website. We'll get back to you with more information in the next 24 hours.

In the meantime, please click here to discover a world of features which will help you enrich your everyday communications.

Hold tight!

The people at Skype

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